Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping (2-3 business days) and overnight options are available at checkout. Orders placed before 2 PM EST on business days usually ship the same day.

Do you offer free shipping?

Yes\! We offer free standard shipping on all orders over $50. For orders under $50, shipping starts at $5.99.

Do you ship internationally?

Currently, we only ship within the continental United States. We’re working on expanding to international shipping in the future.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in original condition with all packaging and accessories. Simply contact our support team to initiate a return, and we’ll provide a prepaid shipping label for defective items.

How long do refunds take?

Once we receive your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank.

Products & Warranty

Do you offer warranty on products?

Yes, all products come with the manufacturer’s warranty. Warranty periods vary by product and are listed on each product page. Most small appliances have 1-2 year warranties, while major appliances typically have 3-5 year warranties.

Do you price match?

Absolutely\! We’ll match any competitor’s price on identical items. Just contact us with a link to the competitor’s listing, and we’ll adjust your price.

Which air fryer is best for a family of 4?

For a family of 4, we recommend an air fryer with at least 5-6 quart capacity. Our Stainless Steel Air Fryer Pro 5.8QT is perfect – it has enough space for a whole chicken or a large batch of fries, plus 8 preset cooking modes.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer financing options through Affirm for purchases over $100.

Still Have Questions?

Contact our customer support team at support@pelicanohio.com or call (614) 555-0123.